How Welvoy works
One conversation for the guest. One screen for your team. Here is what a stay feels like on both sides of the desk.
A stay, from both sides
- Step 1
Before they arrive
Your arrivals for tomorrow become open conversations. Each guest hears from your hotel on the number they already use, and checks in early.
- They finish it on the train, not at your desk
- Everything you need from them arrives before they do
- No app, no portal, no password to reset at 23:00
- Step 2
The moment they walk in
There is nothing to do at the counter. The guest is already checked in, the room has been ready for hours, and the chat is already open.
- Nobody queues at the desk
- The room was prepared because you knew last night
- The first request is a tap, not a phone call
- Step 3
During the stay
Towels, a late make-up, a missing amenity, dinner in the room — the guest asks in the same conversation. It reaches your team with the room already on it, and the guest is told when it moves.
- Housekeeping and dining in one place
- Nothing is written on a pad and lost at handover
- Nobody has to remember to call the room back
- Step 4
Checkout
The desk checks them out and the thank-you goes out on its own. The guest is asked how the stay went while they are still in the taxi.
- Checkout stays a front-desk decision
- Asked in the conversation they already know
- Answered far more often than an email is
- Step 5
After they leave
A guest who enjoyed the stay is pointed at your public rating. A guest who did not tells you directly, in private, while you can still do something about it.
- Your rating climbs because the right guests are asked
- Problems reach you instead of the internet
- You hear about it the same day, not in a review next week
Walk through it with a real stay
We will take one of your own arrivals and run the whole stay in front of you. Twenty minutes, your data, your menu.