Frequently asked questions
If the answer you need is not here, ask us directly — including about the things that are not finished.
For guests
Does the guest have to install anything?
No. Everything happens in WhatsApp, which is already on the phone and already signed in. There is no app, no account and no password.
How does the guest check in?
They get a message from your hotel and complete check-in inside the chat — your details and their documents, in a form that opens right there. No app, no browser, no password.
What can a guest do during the stay?
Raise housekeeping requests and order from the in-house menu with a cart, quantities and notes. Status changes made by your team are sent to the guest automatically.
Can a guest see their bill in WhatsApp?
Not today. An itemised bill over WhatsApp is in development and we will not pretend otherwise. Billing stays in your PMS for now.
For your team
How do guests get into Welvoy?
The front desk adds them in a few seconds, or you hand us tomorrow’s arrivals list and the whole day comes in at once.
Where does the team work?
In the Welvoy ops console. Dining and housekeeping requests share one queue, and moving a request through its statuses messages the guest automatically.
Who checks the guest out?
The front desk. Checkout is a deliberate action, and it triggers the WhatsApp feedback request.
How does the Google review ask work?
After checkout the guest is asked to rate the stay. Only guests who rated it well are asked for a Google review. Guests who did not are not pushed towards a public review.
Setup and operations
What do we need before we start?
A WhatsApp Business number you control, a way to get us your arrivals, and your in-house menu. The menu is the only part that takes real time.
Does Welvoy replace our PMS?
No. Welvoy owns the guest conversation. Your PMS carries on doing what it does — we do not touch rates, inventory or payment.
Can we run several hotels?
Yes. Welvoy is multi-property, with per-property menus and users, owner and front-desk roles, and strict data isolation between properties.
How long does it take to go live?
Once the WhatsApp number is approved, the work is loading your menu and half an hour of training for the desk. The variable is Meta's approval of your number, which is outside our control.
Data and limits
Is guest data shared between properties?
No. Guest records belong to a single property. There is no shared guest pool and no cross-property lookup.
Is there an audit trail?
Yes. Status changes, checkouts and administrative actions are logged with the user and the time.
Can we integrate with our POS?
Not yet — POS integrations are at design stage. Today your team reads dining orders straight from the console.
Still have a question?
Ask it directly. We would rather answer a hard one before a demo than after a contract.